# Title: After-sales service
> Source: https://www.magnor.ca/en/after-sales-service  
> Group: Core Pages  

## At Magnor, we provide outstanding after-sales service

Our team of local service technicians (see map) will support all the repair and maintenance needs for your water treatment equipment.

Through its partnership with [Aureus Solutions](https://www.aursi.ca/), Magnor's authorized service technicians are available from Nanaimo (BC) to St. John's (NL). In addition, [Aureus](https://www.aursi.ca/) can support you directly with complementary services to Magnor, such as Standard Operating Procedures Development, Asset Management and Planning, Sampling, Operational Support, Process Optimization, Compliance Management and System-Specific Training.

### On-demand parts and repairs

We provide fast and efficient part replacement and repair services across Canada. Whether you’re dealing with equipment failure or simply want to take preventive action, our team can bring you the parts you need, where you need them.

### Regular system checks

Regular system checks are a great way to prevent equipment failure and ensure your water treatment systems are operating at peak performance.

### Upgrades

Our refurbishment service is designed to help you upgrade, modernize, optimize and recondition your existing equipment.

## Emergency service 450-655-1711

## Your peace of mind is our top priority!

### Save time and money with our maintenance plan.

- Get priority access to a Magnor technician
- Receive personalized support and assistance
- Avoid paying travel charges
- Enjoy faster service

## Our packages\*

##  

|  | Basic | Premium | Premium + |
|---|---|---|---|
| Remote advice and support | 6 hours | 8 hours | 8 hours |
| Consultations with other Magnor professionals |  | 2 hours | 2 hours |
| Regular business hours - Monday to Friday | 8 a.m. to 4 p.m. | 6:30 a.m. to 5 p.m. | 6:30 a.m. to 5 p.m. |
| Option to book a time slot |  |  |  |
| Replacement part search | 5 hours | Unlimited | Unlimited |
| Annual remote equipment check |  |  |  |
| Remote basic training |  |  |  |
| Regular remote system checks |  |  | Optional |
| Detailed system training |  |  | Optional |
| New operator training |  |  | Optional |
| Pre-scheduled on-site visits |  |  | Optional |
| Other custom requests |  |  | Optional |

\*Terms and conditions available upon request

### Options available for all packages

- Add one annual on-site visit
- Add a remote access program
- Add a bank of hours, and enjoy a lower hourly rate (for 5 hours or more)

## Reasons to consider a Magnor service plan:

1. For customized investigations by our experts;
2. To reduce unplanned system downtime;
3. To reduce and better plan your maintenance and operating costs.

**When you request a service call from Magnor, you can rest assured of the following benefits:**

- **An entire team dedicated** to quotations;
- **Maintaining and updating your file with us;**
- **The involvement of our technical professionals** and engineers, as needed;
- **Accountability for our service recommendations** on your systems.

**Magnor is building the best service offer in the industry. here's an overview of our infrastructure:**

- **Efficient response to your requests** from a dedicated service and customer satisfaction specialist;
- **Improved response times** with our new service management software;
- **A larger inventory of typical parts** with the addition of a new warehouse;
- **A dedicated 7-person service team** in Quebec;
- **The addition of remote service plans to our offering;**
- **24/7 emergency response service**.

**You have questions? Read our [FAQ](https://www.magnor.ca/medias/iw/Magnor-FAQ-Transition-Plans-de-service-AN-Final.pdf)**

For close to 60 years, our priority has been to give you peace of mind with your equipment.

And that will never change!

Contact us to : 1 800 572-1711 | <servicetech@magnor.ca>