After-sales service

At Magnor, we provide outstanding after-sales service

Our team of local service technicians (see map) will support all the repair and maintenance needs for your water treatment equipment.

Through its partnership with Aureus Solutions, Magnor's authorized service technicians are available from Nanaimo (BC) to St. John's (NL). In addition, Aureus can support you directly with complementary services to Magnor, such as Standard Operating Procedures Development, Asset Management and Planning, Sampling, Operational Support, Process Optimization, Compliance Management and System-Specific Training.

On-demand parts and repairs

We provide fast and efficient part replacement and repair services across Canada. Whether you’re dealing with equipment failure or simply want to take preventive action, our team can bring you the parts you need, where you need them.

Regular system checks

Regular system checks are a great way to prevent equipment failure and ensure your water treatment systems are operating at peak performance.

Upgrades

Our refurbishment service is designed to help you upgrade, modernize, optimize and recondition your existing equipment.

Emergency service
450-655-1711

Your peace of mind is our top priority!

Save time and money with our maintenance plan.

Get priority access to a Magnor technician
Receive personalized support and assistance
Avoid paying travel charges
Enjoy faster service

Our packages *

	Basic	Premium	Premium +
Remote advice and support	6 hours	8 hours	8 hours
Consultations with other Magnor professionals		2 hours	2 hours
Regular business hours - Monday to Friday	8 a.m. to 4 p.m.	6:30 a.m. to 5 p.m.	6:30 a.m. to 5 p.m.
Option to book a time slot
Replacement part search	5 hours	Unlimited	Unlimited
Annual remote equipment check
Credit toward an on-site service
Remote basic training
Regular remote system checks
Detailed system training
New operator training
Pre-scheduled on-site visits
Other custome requests

Basic

Remote advice and support	6 hours
Regular business hours - Monday to Friday	8 a.m. to 4 p.m.
Option to book a time slot
Replacement part search	5 hours
Credit toward an on-site service

Premium

Remote advice and support	8 hours
Consultations with other Magnor professionals	2 hours
Regular business hours - Monday to Friday	6:30 a.m. to 5 p.m.
Option to book a time slot
Replacement part search	Unlimited
Annual remote equipment check
Credit toward an on-site service
Remote basic training

Premium +

Remote advice and support	8 hours
Consultations with other Magnor professionals	2 hours
Regular business hours - Monday to Friday	6:30 a.m. to 5 p.m.
Option to book a time slot
Replacement part search	Unlimited
Annual remote equipment check
Credit toward an on-site service
Remote basic training
Regular remote system checks
Detailed system training
New operator training
Pre-scheduled on-site visits
Other custome requests

*Terms and conditions available upon request

Options available for all packages

Add one annual on-site visit
Add a remote access program
Add a bank of hours, and enjoy a lower hourly rate
(for 5 hours or more)

For close to 60 years, our priority has been to give you peace of mind with your equipment.

And that will never change!