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After-sales service

At Magnor, we provide outstanding after-sales service

Our team of local service technicians (see map) will support all the repair and maintenance needs for your water treatment equipment. 

Through its partnership with Aureus Solutions, Magnor's authorized service technicians are available from Nanaimo (BC) to St. John's (NL). In addition, Aureus can support you directly with complementary services to Magnor, such as Standard Operating Procedures Development, Asset Management and Planning, Sampling, Operational Support, Process Optimization, Compliance Management and System-Specific Training.

On-demand parts and repairs

We provide fast and efficient part replacement and repair services across Canada. Whether you’re dealing with equipment failure or simply want to take preventive action, our team can bring you the parts you need, where you need them.

Regular system checks

Regular system checks are a great way to prevent equipment failure and ensure your water treatment systems are operating at peak performance.

Upgrades

Our refurbishment service is designed to help you upgrade, modernize, optimize and recondition your existing equipment.

Emergency service
450-655-1711

Your peace of mind is our top priority!

Save time and money with our maintenance plan.

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    Get priority access to a Magnor technician
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    Receive personalized support and assistance
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    Avoid paying travel charges
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    Enjoy faster service

Our packages*





Basic Premium Premium +
Remote advice and support 6 hours 8 hours 8 hours
Consultations with other Magnor professionals 2 hours 2 hours
Regular business hours - Monday to Friday 8 a.m. to 4 p.m. 6:30 a.m. to 5 p.m. 6:30 a.m. to 5 p.m.
Option to book a time slot
Replacement part search 5 hours Unlimited Unlimited
Annual remote equipment check
Remote basic training
Regular remote system checks Optional
Detailed system training Optional
New operator training Optional
Pre-scheduled on-site visits Optional
Other custome requests Optional
Basic
Remote advice and support 6 hours
Regular business hours - Monday to Friday 8 a.m. to 4 p.m.
Option to book a time slot
Replacement part search 5 hours
Premium
Remote advice and support 8 hours
Consultations with other Magnor professionals 2 hours
Regular business hours - Monday to Friday 6:30 a.m. to 5 p.m.
Option to book a time slot
Replacement part search Unlimited
Annual remote equipment check
Remote basic training
Premium +
Remote advice and support 8 hours
Consultations with other Magnor professionals 2 hours
Regular business hours - Monday to Friday 6:30 a.m. to 5 p.m.
Option to book a time slot
Replacement part search Unlimited
Annual remote equipment check
Remote basic training
Regular remote system checks Optional
Detailed system training Optional
New operator training Optional
Pre-scheduled on-site visits Optional
Other custome requests Optional
*Terms and conditions available upon request

Options available for all packages

  • Add one annual on-site visit
  • Add a remote access program
  • Add a bank of hours, and enjoy a lower hourly rate
    (for 5 hours or more)



Reasons to consider a Magnor service plan:

  1. To reduce unplanned system downtime;
  2. For a personalized investigation by our experts during your service call;
  3. To reduce and better plan your maintenance and operating costs.

When you request a service call from Magnor, you can rest assured of the following benefits:

  • An entire team dedicated to quotations;
  • Our responsability for creating, maintaining and updating your file with us;
  • The involvement of our technical professionals and engineers, as needed;
  • Recommandations of service interventions for your systems.


Magnor is commited to develop the most exceptional service offering in the industry. Here's an overview of our infrastructure:

  • Efficient assistance for your requests through our dedicated service and customer satisfaction specialist;
  • Prompt response times with our in-house service management software;
  • A larger inventory of typical parts with the addition of a new warehouse;
  • A dedicated 7-person service team in Quebec;
  • The addition of remote service plans to our offering;
  • 24/7 emergency response by telephone.


For close to 60 years, our priority has been to give you peace of mind with your equipment. 

And that will never change!

Contact us to learn more: 1 800 572-1711 | servicetech@magnor.ca