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Privacy Policy

Our privacy policy was last updated in June 2023.  

The protection of your information is vital for Magnor. We do every effort to maintain our clients’ trust.  

When is this privacy policy applied?

This privacy policy explains our way of collection, the use and disclosure of your personal information as part of our commercial activities, in our web site, in our social networks and the other ways you interact with us.

To facilitate browsing, the website can contain links to other sites that are not controlled nor exploited by Magnor. This present privacy policy is not applied to those websites. We are not responsible, and this privacy policy is not used to other websites' privacy policies or exercises. Magnor encourages you to check the privacy policies of any third party before disclosing your personal information to or when visiting those websites.

What we gather

The type of information that we collect depends on the nature of your interactions with us. We can gather personal information such as:  

  • Contact information (your name, the address of billing, the address of shipping, phone number, electronic address);
  • Information of the payment, such as the payment method, credit and debit card information, the amount paid, the signature;
  • Demographic information such as age, language preferences, etc;
  • Information about your interests and preferences, such as wish lists and marketing consent;
  • Information about the devices you use to shop online;
  • Certain information and data that may be collected when you visit a website, such as pages viewed, your IP address, browser information, referring / exit pages, type of platform, date and time of the recording, connection speed, time played, time viewed and number of clicks, cookies and other online identifiers, or information collected when you interact with us on social media or via our electronic communications, such as newsletters;
  • If you apply for employment with us, certain personal information is contained in a resume, cover letter or similar employment documents or any applicable screening question.

How we collect your personal information

We collect your personal information in various ways when you interact with Magnor. here are some examples:  

  • Communicate with us, ask a question about any of our products or services, or ask us for information or assistance in any other way;
  • Provide feedback or make other observations;
  • Participate in or respond to a consumer survey or request regarding consumer opinion, concerns or preferences for our products and services;
  • Apply for a job; Contact us by phone, email or via our online form;
  • Interact with us on social media.

How we use your personal information

Magnor uses your personal information to offer and provide products and services (including to confirm, process and track orders, delivery, payment, etc.), to manage our relationship with you, to verify your identity and address, to exercise our commercial activities and as may be required or permitted by law or described in this Privacy Policy. Here are some examples of how we may use your personal information:  

  • Develop, improve, customize, market, sell or otherwise provide products, services or information;
  • To administer your account; To conduct business transactions, including processing and administer purchases, exchanges, or other transactions that you may perform;
  • Communicate with you and respond to any inquiries or other communication you may have had with us, including complaints or customer service requests;
  • Provide you with information and emails about products, special offers, events or other news;
  • Analyze data and help us improve and personalize our products and services, websites and customer experience; Resolve website issues; 
  • Protect the security and integrity of our websites and our business; Detect and protect against error, theft, fraud and other illegal activity and administer our loss prevention program;
  • Treat and respond to job applications;
  • Comply with any legal or regulatory requirements.

Newsletters and other electronic communications

In certain circumstances, for example, if you sign up or subscribe to receive such information, we may send you communications about our products, services, special offers, events, new website features, changes to this Privacy Policy. Privacy or other terms, changes to our programs you may be enrolled in, or other news. 

Note that even if you choose not to receive email marketing messages, we may still contact you by email for transactional or account-related purposes, such as confirming or responding to a purchase, order or service request., respond to customer service inquiries, or notify you of product recall information. 

Cookies and other similar technologies

We may use tracking tools such as cookies, web, and pixel tags that collect data while browsing and maintain a record of your visit. These technologies help us to improve websites and provide a more personalized service based on your online behavior. We also use cookies to facilitate anonymous analysis of site traffic, which includes tracking the time/date of visits, pages viewed and referring URLs. Most web browsers automatically accept cookies. If you prefer to prevent your device from accepting our cookies, you can follow the steps in your internet browser to do so on each device you use. Please note, however, that if you disable cookies, you may not be able to shop or access certain sections of our websites.

How we disclose your personal information

Magnor does not sell or rent the personal information of its customers to any third party. However, in the ordinary course of our business, we may share some of your personal information with our related parties and affiliates and with third parties acting on our behalf or as permitted or required by applicable law.

Related entities and affiliated companies

We may share personal information that we collect within our group of affiliated companies for the purposes set out in this Privacy Policy.

Service providers

We may disclose or provide available personal information to third-party service providers for processing or other purposes that support or facilitate our business operations or provide services on our behalf, such as for shipping, handling processing payment cards, supporting content, operating and maintaining our websites, facilitating and collecting customer feedback, and conducting surveys, contests and other promotions.

Business sale

Magnor may disclose personal information that we have about you in connection with a purchase, sale, lease, merger or other types of acquisition, alienation or financing of all or part of our business or our assets.

Legal Disclosure

Magnor may disclose your personal information as required or permitted by law, including, without limitation, to comply with a summons, warrant or other request or order valid at law or the statutes applicable, or to report irregular or illegal activity.

Consent

By submitting personal information to Magnor, you agree that Magnor may collect your personal information. You consent to the use and disclosure of your personal information found in this Privacy Policy and in accordance with the law. 

Storage, retention and security of your personal information

Storage

Our related entities, affiliates and third-party service providers may be located outside of Canada, which may result in the storage or processing of personal information collected by Magnor outside of Canada and, therefore, your personal information may be accessible to law enforcement agencies, courts and regulators in accordance with the laws of those foreign countries.

Conservation

Magnor will retain personal information as necessary for the identified purposes or as required or permitted by law.

Accuracy of Personal Information and Your Privacy Preferences

If any of your personal information in our records is inaccurate or incomplete, we will change it at your request, subject to exceptions provided by law. Requests to correct your data should be directed to Magnor using the contact details provided on the website. You can contact us to update your information using the contact details in the contact section.

Changes to this Privacy Policy

Magnor may modify this Privacy Policy at any time and from time to time. The amended Privacy Policy will be posted on the website. We will notify you of any modification of our Privacy Policy. We encourage you to check this section regularly. For more information on how to use our website, please contact our Privacy Officer, Karim Abouzeid, by email at marketing@magnor.ca.